Terms and Conditions
By booking lessons you agree to these Terms and Conditions.
1. About these terms
1.1 Scope: These terms apply to all driving lessons, block bookings, test-day use of the tuition vehicle, vouchers and any other services we provide.
1.2 Definitions: We/us/our means DI Driving School. Instructor means the instructor providing your tuition, including any trainee instructor and any associate instructor we arrange. You/your means the pupil, and anyone paying on your behalf.
1.3 Booking confirmation: A lesson is only booked when we confirm it in writing, including by text, WhatsApp, email or in our app. Any proposed time is not booked until confirmed.
1.4 Our discretion: We can refuse a booking request, or stop offering lessons, where we reasonably believe it is necessary for safety, behaviour, legal or business reasons. If we stop offering lessons and this prevents you from using paid credit or block booking hours before they expire, we will extend the expiry date. If an extension is not reasonable in the circumstances, we will refund the unused balance, minus any amounts owed under these terms.
2. Your obligations
2.1 Eligibility: You must be aged 17 or over, or 16 if legally permitted due to disability.
2.2 Licence and fitness: You must hold a valid UK category B driving licence and meet all legal and medical requirements to drive. For Pass Plus or refresher lessons you must hold a valid full UK driving licence.
2.3 You must tell us: You must tell us immediately about anything that affects your entitlement, insurance, or ability to drive safely, including medical conditions, medication, eyesight changes, bans, or points or endorsements.
2.4 Alcohol, drugs, impairment: You must not be under the influence of alcohol, drugs, or anything that makes you unfit to drive. If the Instructor believes you are unfit to drive, we can end the lesson and the lesson is fully chargeable.
2.5 Eyesight: You must meet the legal eyesight standard at all times, with glasses or contact lenses if needed. If at the start of a lesson you cannot meet this legal requirement, the lesson cannot go ahead. This lesson will be fully chargeable.
2.6 Cancellations and changes: You must give at least 48 hours notice before the lesson start time to cancel or change a lesson. This is because we reserve that time for you and cannot usually fill it at short notice. Cancellations or changes only count when confirmed in writing by your Instructor.
3. Bookings and lessons
3.1 Safety and behaviour: You must follow the Instructor’s safety instructions. We can end tuition immediately if you behave aggressively, are abusive, refuse instructions, or drive in a way the Instructor reasonably considers unsafe. The lesson remains fully chargeable and we may refuse future bookings.
3.2 Punctuality: If you are late, the lesson will still end at the agreed time. If you do not arrive within 15 minutes of the start time at the agreed pick-up location, we will treat it as a no-show and the lesson is fully chargeable.
3.3 Location: Lessons start and finish at the agreed location unless we agree otherwise in advance. We may change the route or area during a lesson for safety or training reasons.
3.4 Events outside our control: We may rearrange or cancel at short notice due to mechanical issues, safety concerns, illness, severe weather, DVSA disruption (for example cancellations, delays or system issues), or other issues outside our reasonable control. If we cancel a lesson, you will not be charged for that lesson and we will offer a replacement time.
4. Payments
4.1 Pay-as-you-go: Pay-as-you-go lessons must be paid before or at the start of each lesson. If payment is not received, we may cancel the lesson. Your Instructor will confirm the payment method and when payment is due.
4.2 Block bookings: Block bookings must be paid in full in advance.
4.3 Non-transferable: Lessons, block bookings, discounts and offers are for the named pupil only and cannot be sold, shared or transferred.
4.4 Introductory offers: Introductory offers are for new learner pupils on a UK provisional licence only, can be used once only, cannot be combined with any other offer, and are non-transferable.
4.5 Credit expiry: Any advance payment is treated as lesson credit for the named pupil and must be used within 3 calendar months of payment, unless we extend it in writing. Any unused credit will expire after that period.
4.6 Vouchers: Vouchers and gift cards have no cash value, are non-transferable, and must be used by the expiry date shown.
4.7 Payment arrangements: Unless we agree otherwise in writing, lesson fees are paid directly to the Instructor providing the tuition. Any payment method, timing or arrangements agreed between you and the Instructor are your responsibility, and DI Driving School is not responsible for any private arrangements or disputes about them.
5. Cancellations, refunds and expiry
5.1 Late cancellations: Lessons cancelled or changed within 48 hours of the lesson start time are fully chargeable, because the Instructor’s time is reserved for you.
5.2 Block bookings, use by date: Block booking hours must be used within 6 months of the first lesson. We will extend this period if we are unable to provide tuition due to Instructor unavailability or vehicle unavailability. Any unused hours after this period will expire. This does not affect section 5.5 where we cannot deliver remaining hours due to our long-term unavailability.
5.3 Refunds, if agreed: Refunds are not automatic. If we agree to a refund for unused block booking hours within the 6-month validity period, used hours will be recalculated at our standard pay-as-you-go rate, not the block rate, before any balance is returned. A £25 administration fee will also be deducted to cover processing time and payment provider charges. This does not affect section 5.5.
5.4 Deductions: Where a refund is agreed, we may deduct any amounts owed under these terms, including late cancellation or no-show charges.
5.5 Cancellation by us, long-term unavailability: If we cancel, we will rearrange. If we cannot deliver remaining hours due to our long-term unavailability, we will extend the expiry date so you can use any unused block booking hours or unused credit. If an extension is not reasonable in the circumstances, we will refund the unused balance, minus any amounts owed under these terms.
6. Driving test
6.1 Use of car: We can refuse use of the tuition vehicle for a test for safety, legal or insurance reasons. The Instructor’s decision is final.
6.2 Test bookings: Do not book or change a test without our confirmation that the car and Instructor are available. You must tell us immediately if you book, move or cancel a test.
6.3 Test fees and minimum booking: DVSA fees are separate. Test-day use of the tuition vehicle and Instructor time is charged at our current rate with a minimum booking of 2 hours.
6.4 DVSA and test-day issues: We are not responsible for DVSA changes or cancellations, examiner issues, delays or interruptions outside our reasonable control, or the test being stopped for reasons outside our control. If the tuition vehicle becomes unavailable due to an unexpected mechanical or safety issue, or the Instructor becomes unavailable due to illness or other unavoidable reasons, we will try to help where possible, but we do not guarantee availability.
6.5 Documents and licence validity: You must bring all required documents and check in advance that your licence is valid and acceptable for the test. If the test is refused due to missing or invalid documents, the Instructor’s time remains chargeable.
7. Short-notice driving test
7.1 This applies if your driving test date is within 1 month of your first lesson with us. A 2-hour paid assessment lesson is required. After the assessment, the Instructor will decide whether to provide the vehicle for the test and how many further hours are required.
7.2 If you do not follow the Instructor’s requirements, we will refuse the vehicle for the test. If you lose a DVSA fee because you are not ready, or you do not follow DVSA cancellation rules, we are not liable for that cost.
8. Legal and liability
8.1 Vehicle control: We may take control of the vehicle at any time for safety, including use of dual controls or intervening where necessary.
8.2 Your driving when not with us: We are not responsible for your driving when you are not with us, including before or after you pass your test.
8.3 Fines and enforcement: You are responsible for all fines, penalties and charges arising from your driving or conduct. If any notice is sent to us, you authorise us to provide your details to the relevant authority and to respond as required. You agree to reimburse us for any reasonable costs we incur as a result.
8.4 No indirect losses: We are not liable for indirect or consequential losses, including loss of earnings, profits, or opportunity.
8.5 Legal limitation: Nothing in these terms limits or excludes liability where it would be unlawful to do so.
9. Property and damage
9.1 Belongings: You are responsible for your personal belongings. We are not liable for loss, theft or damage to items left in the vehicle, unless caused by our negligence.
9.2 No smoking or vaping: Smoking and vaping are not permitted in the vehicle.
9.3 Damage: If damage happens during tuition or test use and the Instructor reasonably believes it was caused by your negligence, reckless driving, misuse, or ignoring a clear safety instruction, we may ask you to pay the reasonable cost of repair or replacement and any related losses we incur. This may include insurance excess and any uninsured costs, where cover is reduced or refused due to your actions or condition. We will explain what happened and provide the costs we are claiming.
10. Data and dashcam
10.1 Records: We keep records of your progress and payments for service management, safety, insurance and disputes.
10.2 Dashcam: The vehicle may use a dashcam for safety, training and incident investigation. If fitted, it may record video (and, depending on the device settings, audio). Footage may be shared with insurers, the police, the DVSA or other authorities where needed for legal, safety or enforcement reasons.
11. Changes and governing law
11.1 Changes to these terms: We may update these terms from time to time and we will publish the updated version with a new effective date. The version in force at the time we confirm a booking applies to that booking. Any updated terms apply only to bookings confirmed on or after the effective date.
11.2 Governing law: These terms are governed by the laws of England and Wales and any disputes will be dealt with by the courts of England and Wales.
11.3 Effective date: 15/02/2026.