Terms & Conditions

Driving School Terms and Conditions

Your Obligations:
1. Eligibility: To have driving lessons, you must be aged 17 or older (16 or over if disabled).
2. Driving Licence: You must possess a current, valid category B UK provisional or full driving licence and meet the legal and medical requirements to drive. For PassPlus or Refresher lessons, a valid full UK licence must be provided.
3. Notification: You must inform your instructor of any matters that affect your ability or entitlement to have driving tuition, including the lack or loss of a valid driving licence.
4. Alcohol and Drugs: You must not be under the influence of alcohol or drugs during the course. If signs of intoxication are discovered, the lesson or course will be terminated, and you will lose all fees.
5. Eyesight Test: You must pass an eyesight test at a distance of 20.5 metres (67ft). If you are required to wear glasses or contact lenses to drive but attend a lesson without them, the lesson will be cancelled or terminated.
6. Cancellations and Changes: Any cancellations or changes to driving lessons must be agreed upon with the driving instructor with a minimum of 48 hours notice.

Bookings & Lessons:
1. Learning Ability: You must demonstrate good learning and listening ability. Refusal to follow the driving instructor’s instructions and putting them or the general public at high risk may result in the termination of your course or lessons without a refund.
2. Punctuality: You must attend your lessons at the agreed-upon time. Failure to do so will result in the loss of lesson time, and the instructor is not obligated to add extra time at the end of the lesson.
3. Lesson Location: Unless an alternative arrangement has been made and agreed upon by the instructor, each lesson will start from and finish at the same location.
4. Practice Area: The driving instructor decides on a suitable location for the driving lessons.
5. Unexpected Events: In the event of a mechanical breakdown or other difficulties beyond the instructor’s control, the instructor reserves the right to rearrange or cancel lessons at short notice.

1. Pay as You Go: Pay-as-you-go lessons must be paid before or at the beginning of each lesson.
2. Block Booking: Block booking lessons must be paid at the beginning or prior to the lesson.
3. Non-transferability: Lessons purchased in your name cannot be sold or transferred to another person.
4. Introductory Offers: Introductory offers are only available to new learner pupils, cannot be used in conjunction with other offers, and are not transferable.
5. Price Validity: The cost of prepaid tuition is based on the lesson price at the time of booking and will be honoured for one month afterwards, regardless of any price increases. Any unused lessons after one month will be subject to any lesson price increase applied prior to the lessons and become payable by you.
6. Vouchers and Gift Cards: Vouchers and gift cards have no cash value and must be redeemed against tuition. Once redeemed, they are not transferable.
7. Voucher Expiry: Vouchers are valid until the date shown on them.
8. Late Payments: If payment is not received by the due date, it may result in the following:
A) Lesson Suspension: Your driving lessons may be suspended until the outstanding payment is settled.
B) Rescheduling Limitations: Failure to make timely payments may impact your ability to reschedule lessons or book new lessons until all outstanding payments are resolved.
C) Loss of Preferred Time Slots: Late or non-payment may result in the loss of preferred time slots for lessons, as these slots may be allocated to other students who have made their payments promptly.
9. Payment Disputes: If you believe there is an error or discrepancy in the payment amount or any other payment-related issues, please contact your driving instructor promptly to resolve the matter. It is important to address payment concerns as soon as possible to avoid disruptions to your lessons.

Refunds & Cancellations:
1. Notice Period: You must give your instructor a minimum of 48 hours notice to cancel or change a lesson. Cancellations made with less than 48 hours notice will be fully chargeable.
2. Block Booking Refunds: We only offer refunds on block bookings if no hours have been used.
3. Expiry of Block Booking Lessons: Block booking lessons not fulfilled within three months of the first lesson may be forfeited.
4. Refund Calculation for Block Booking Lessons: Refunds for block booking lessons will be charged and refunded at the standard rate.
5. Unexpected Events: In the event of a mechanical breakdown or other difficulties beyond the instructor’s control, the instructor reserves the right to rearrange or cancel lessons at short notice.

Driving Test:
1. Instructor’s Discretion: The instructor is entitled to withdraw the car for the usage of your driving test if they believe you are not ready.
2. Checking Availability: Always check your instructor’s availability before booking your driving test.
3. Test Fee and Instruction: The price paid for the DVSA driving test fee does not include the use of the car for the test or any prior instruction. Therefore, current rates will apply.
4. Responsibility for Cancellations: The instructor cannot be held responsible for test cancellations due to mechanical or electrical faults that may occur before or during your driving test.
5. Responsibility for DVSA Changes: The instructor cannot be held responsible for test appointments that are changed or cancelled by the DVSA for any reason.
6. Documentation Responsibility: It is your responsibility to bring all necessary documentation (UK driving licence, theory test pass certificate, etc.) for the driving test. Failure to do so could result in the cancellation of the test.
7. Test Results: The instructor cannot be responsible if you fail your practical driving test. While you will be trained to a high standard, the test result depends on the pupil. If you fail, your instructor will advise you on the next steps.

Short Notice Test Preparation:
1. Definition: A short notice test preparation is when there is one month or less from the date of the first planned lesson to the date of your booked test.
2. Minimum Requirement: Minimum booking of 10 hours of instructor and tuition vehicle time, including a two-hour driving assessment, is required.
3. Assessment Lesson: During the initial two-hour assessment, your instructor will evaluate your readiness for the test. If, after this assessment, the instructor determines that you are not ready, they are under no obligation to take you for the test. Your instructor will advise you on the necessary steps to become test-ready.
4. DVSA Test Cancellation: If your instructor determines you are not ready for the test after the initial two-hour assessment lesson, you may lose your DVSA test fee. In such circumstances, your instructor will not be liable for the cost of the lost driving test fee.
5. Rescheduling and Prepaid Hours: If you decide to reschedule your driving test to a later date, you can use the unused prepaid hours for further tuition toward the new test date.
6. Additional Lessons: If you fail your test and require further lessons, these will be charged at your instructor’s standard hourly tuition rate.

Legal Liability:
1. Instructor’s Primary Objective: You should be aware that the instructor’s primary objective is to promote road safety, and they may take control of the vehicle when necessary.
2. Instructor’s Liability: While the instructor will make every effort to provide high-quality instruction, they cannot be held liable for any errors made by the pupil while driving and not accompanied by the instructor, either before or after passing a test.
3. Pupil’s Responsibility for Accidents: The instructor accepts no liability for accidents, injuries, or damage to any third party caused by the pupil’s recklessness or negligence during a lesson.
4. Infringement Fines: The instructor cannot and will not be held responsible for any speeding or infringement fines. These fines are the sole responsibility of the pupil.
5. Endorsement Notification: You must inform your driving instructor immediately if you receive any endorsements on your driving licence while receiving tuition.
6. Earning-Related Losses: The instructor is not liable for losses related to any business interests the pupil may have, including lost profits, lost earnings, loss of opportunity, or business interruption.

Personal Property & Training Vehicle:
1. Liability for Personal Property: The instructor accepts no liability for damaged, lost, or left items such as jewellery, cash, clothing, mobile phones, or any other property in the training vehicle.
2. No Smoking Policy: The instructor has a strict “no smoking” policy in the training vehicle.
3. Liability for Vehicle Damage: During your driving lessons, the instructor will make every effort to avoid damage to the vehicle. However, if the instructor believes that you were driving in an unsafe manner and your recklessness or negligence causes actual damage, you may be expected to pay for the repair.
4. Test-Related Vehicle Damage: During your driving test, the examiner will not prevent you from causing damage to the car. Therefore, any damage caused while on the driving test may be charged to you.

Collection and Use of Data:
1. Purpose of Data Collection: Your personal data will be used for the purpose(s) for which you provided it, as well as for marketing, research, statistical purposes, and crime prevention.
2. Disclosure to Third Parties: Your data may be disclosed to a third party to provide the service you request.
3. Disclosure to Regulatory Bodies: Your data may be disclosed to regulatory bodies for monitoring or enforcing compliance with regulatory rules/codes.
4. Right to Access and Rectify Data: You have the right to access and, if necessary, rectify or remove information held about you by writing to us.
5. Consent to Contact: By providing your personal data and contact details, you consent to the use of that data and being contacted by us via various means to inform you about products and services that might be of interest.
6. Call Recording: Your calls may be recorded for quality monitoring and training purposes.
7. Privacy Policy: For further information on how we use personal data, please refer to our Privacy Policy.

Changes to Terms and Conditions:
1. Right to Change: We reserve the right to change these terms and conditions at any time. It is your responsibility to review the terms and conditions regularly to stay informed of any changes. Your continued use of our products or services after a change has been posted will indicate your acceptance of the modified terms and conditions.
2. Last Updated: The last update to these terms and conditions was on 01/06/2023.